We hope that your experience with Premium Divine results the best for you, However, we do know that questions may arise.
Where is my order?
This is a question we frequently get asked, so please check our shipping guide and track order page.
NOTE: customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- For details, please check our Returns & Refunds Policy.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 500 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number
- A picture of the damaged product
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to contact us at firstname.lastname@example.org